Shipping Policy

Order Processing

• Orders are processed within [1–3 business days]
• Orders are not processed on weekends or public holidays
• You will receive a confirmation email once your order is placed

Shipping Rates & Delivery

• Shipping fees are calculated at checkout or set as:
  • Flat rate: [50 EGP]
  • Free shipping: on orders above [10,000 EGP]
• Estimated delivery time:
  • Cairo & Giza: [7-8 business days]
  • Other Governorates: [10-20 business days]

Order Tracking

• Once shipped, you will receive a tracking number via email or SMS
• Tracking updates depend on the shipping carrier

Delays

• Delivery times are estimates and may vary due to:
  • Courier delays
  • High order volume
  • Weather or external factors
• We are not responsible for delays caused by third-party shipping providers

Incorrect Address

• Customers are responsible for entering accurate shipping details
• We are not responsible for orders delivered to incorrect addresses provided by the customer

Failed Delivery

• If delivery fails due to:
  • Customer unavailability
  • Incorrect address
• The order may be returned, and re-shipping fees will apply

Damaged or Lost Orders

• If your order arrives damaged or is lost:
  • Contact us within 48 hours of delivery
  • Provide photos or details
• We will investigate and resolve the issue accordingly

Exchanges Shipping

• Customers are responsible for shipping costs when sending items for exchange
• We cover shipping of the replacement item 

Contact

For shipping inquiries:
Email: [apex.eg.22@gmail.com]